Return Policy

We want you to be completely satisfied with your purchase. If you’re not, you can return items within 30 days of your purchase for a full refund.

How to Make a Return

To start the return process, please contact our customer support team at sales@opticianschoice.com  (323) 744-1235.  We’ll need your order number and the reason for the return.

Conditions for Return

• The product must be in its original, unopened packaging.
• The product must be unused and in the same condition that you received it.
• Returns must be initiated within 30 days of the purchase date.

Refunds

Once we receive and inspect your returned item, we’ll send you an email to confirm its arrival and let you know if your refund has been approved. If it is, your refund will be processed, and a credit will automatically be applied to your original method of payment within 30 business days.

Non-Returnable Items

For safety and hygiene reasons, we cannot accept returns on products that have been opened or used.

Shipping Costs

You will be responsible for paying your own shipping costs for returning your item. Shipping costs are non-refundable.

Damaged or Incorrect Items: If you received a damaged or incorrect item, please contact us immediately  so we can resolve the issue for you.